Privacy Policy

Your data belongs to you. Here is how we protect it.

Last updated: April 2026

Reid & Associates Ltd (“Marco Reid”, “we”, “us”) is committed to protecting the privacy of our users. This policy describes how we collect, use, and safeguard your information when you use the Marco Reid platform.

Information we collect

We collect information you provide directly: name, email address, firm name, and account credentials. When you use Marco, we process your queries to deliver research results. We collect usage data such as pages visited, features used, and response times to improve the platform.

How we use your information

We use your information to provide and improve Marco Reid services, authenticate your account, deliver research results through Marco, process billing, communicate platform updates, and respond to support requests. We never sell your personal data to third parties.

Data security

All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Passwords are hashed with bcrypt. We use role-based access controls and audit logging. Our infrastructure is hosted on SOC 2 compliant providers. We conduct regular security assessments and penetration testing.

Data retention

Account data is retained while your account is active. Marco query history is retained to improve research accuracy through our flywheel learning system. You may request deletion of your data at any time by contacting us. We will process deletion requests within 30 days.

Third-party services

We use Anthropic (Claude) for AI-powered research in Marco. We use Neon for database hosting. We use legal data sources (CourtListener, GovInfo) for citation verification. Each third-party service is bound by data processing agreements that protect your information.

Your rights

You have the right to access, correct, or delete your personal data. You may export your data at any time. You may withdraw consent for data processing. To exercise these rights, contact us at privacy@marcoreid.com.

Cookies

We use essential cookies for authentication and session management. We do not use advertising or tracking cookies. No third-party analytics cookies are deployed.

Changes to this policy

We may update this privacy policy from time to time. We will notify registered users of material changes via email at least 30 days before they take effect.

Questions about privacy?