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System Status

All systems operational.

Every Marco Reid service is running normally. Full transparency on uptime and incidents below — as it should be.

Current status.

Uptime measured over the last 90 days.

Marco AI

Operational

99.99% uptime / 90 days

Voice

Operational

99.98% uptime / 90 days

Platform

Operational

99.99% uptime / 90 days

Billing

Operational

99.97% uptime / 90 days

Database

Operational

99.99% uptime / 90 days

Marketplace

Operational

99.96% uptime / 90 days

Incident history.

Every incident in the last 90 days, its full timeline, and how we resolved it. Nothing hidden.

MinorResolvedResolved in 23 minutes

Elevated latency on Marco research queries (ap-southeast)

Sydney region Marco queries returned slower than normal for a subset of firms. All queries completed successfully with full citation accuracy; no data was affected.

  1. 09:14 NZDTInvestigating

    Customer reports of 3–7s latency on Marco queries in ap-southeast. Engineering engaged.

  2. 09:22 NZDTIdentified

    Upstream model provider connection pool saturated after a regional traffic spike. Rerouting traffic.

  3. 09:31 NZDTMonitoring

    Latency returned to baseline of under 900ms. Continuing to monitor for 30 minutes before closing.

  4. 09:37 NZDTResolved

    Full resolution confirmed. Post-incident review scheduled; connection-pool autoscaling being tuned.

MajorResolvedResolved in 1 hour 42 minutes

Voice dictation dropped for macOS desktop clients on v1.18

A macOS desktop client update shipped an audio driver regression that caused the dictation stream to stall on devices running macOS 15.3.

  1. 14:06 UTCInvestigating

    Multiple reports that voice capture stops after 10–30 seconds on recent macOS builds.

  2. 14:28 UTCIdentified

    Regression isolated to audio driver change in desktop client v1.18.0. Rolling back to v1.17.4.

  3. 15:11 UTCMonitoring

    v1.17.4 pushed to all affected clients. Recovery confirmed on affected devices.

  4. 15:48 UTCResolved

    All desktop clients operational. v1.18.1 with audited driver change will ship next week.

MinorResolvedResolved in 34 minutes

Stripe webhook delays affected invoice status updates

Stripe-side webhook delivery was delayed globally. Invoice status indicators in the platform lagged real payment state by up to 15 minutes. No payments or trust transactions were affected.

  1. 22:12 UTCInvestigating

    Customer reports of stale invoice statuses. Confirmed upstream webhook delay on Stripe status page.

  2. 22:19 UTCIdentified

    Stripe acknowledged delayed webhook delivery. Switched affected invoices to polling the Stripe API every 60s.

  3. 22:46 UTCResolved

    Stripe webhook delivery recovered. All affected invoice statuses caught up within 2 minutes.

Real-time status updates.

For real-time status updates, subscribe at status.marcoreid.com (public status page coming Q2 2026). Firm administrators receive incident emails the moment we declare an incident — not after it’s resolved.

See our incident response policy for severity definitions, escalation paths, and customer notification commitments.